Privacy Policy

1. Introduction

At OnlineBarnManagement, we are committed to protecting your privacy and ensuring you have a positive experience on our website and within our barn management software platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using OnlineBarnManagement, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration: Name, email address, phone number, barn/facility name, address, and payment information
• Horse Information: Horse names, breeds, ages, medical history, care requirements, and behavioral notes
• Boarder Information: Names, contact details, emergency contacts, and boarding agreements
• Staff Information: Names, email addresses, phone numbers, roles, and task assignments
• Payment Information: Billing address, payment method details (processed securely through PayPal)
• Communications: Messages, emails, and support inquiries sent through our platform
• Contact Form Data: Name, email, subject, and message content when you contact us

2.2 Information Collected Automatically

• Device Information: Browser type, device type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and features used
• IP Address: Your Internet Protocol address for security and analytics purposes
• Cookies and Tracking: Session cookies, persistent cookies, and similar tracking technologies
• Location Data: General geographic location based on IP address (not precise GPS)

2.3 Third-Party Information

We may receive information about you from third parties, including payment processors (PayPal), analytics providers, and marketing partners. We only collect information that is necessary to provide and improve our services.

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve our barn management software and services
• To process payments and manage billing for your subscription
• To create and manage your account and user profile
• To send you service-related announcements and updates
• To respond to your inquiries and provide customer support
• To send marketing communications (with your consent)
• To personalize your experience and deliver tailored content
• To conduct analytics and improve platform functionality
• To detect, prevent, and address fraud, abuse, and security issues
• To comply with legal obligations and enforce our Terms of Service
• To generate aggregate statistics about barn operations and usage patterns

4. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure password hashing and salting for user credentials
• Regular security audits and penetration testing
• Firewalls and intrusion detection systems
• Role-based access controls to limit data exposure
• Secure data backup and disaster recovery procedures

Important Note: While we implement robust security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your login credentials.

5. Payment Information & PayPal

We use PayPal to process all subscription payments. PayPal securely handles your payment information, and we do not store sensitive payment details (such as credit card numbers) on our servers. PayPal's privacy practices are governed by their own Privacy Policy, which you can review at paypal.com/privacy.

When you subscribe to our service, PayPal may share limited information with us, including your email address, billing address, and subscription status. We use this information solely to manage your account and provide our services.

6. Information Sharing & Disclosure

6.1 Within Your Barn

Information is shared among authorized users within your barn facility (barn owners, managers, boarders, and staff) as necessary to provide the service and manage barn operations. Access is controlled through role-based permissions.

6.2 Service Providers

We may share information with trusted service providers who assist us in operating our website and conducting our business, including:

• PayPal (payment processing)
• Cloud hosting providers (data storage and backup)
• Email service providers (communications)
• Analytics providers (usage tracking)

6.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

6.4 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary based on the type of information:

• Active Accounts: Information retained while your subscription is active
• Closed Accounts: Information retained for 30 days after account closure for recovery purposes
• Billing Records: Retained for 7 years to comply with tax and accounting requirements
• Support Communications: Retained for 2 years for reference and dispute resolution
• Backup Data: Retained according to our backup retention policy (typically 90 days)

You may request deletion of your account and associated data at any time. We will comply with deletion requests within 30 days, except where we are required to retain information by law.

8. Your Rights & Choices

8.1 Access & Correction

You have the right to access, review, and update your personal information at any time through your account dashboard. If you need assistance, contact us at tenant.relay@onlinebarnmanagement.com.

8.2 Data Portability

You have the right to request a copy of your data in a portable format. We can provide your information in CSV or JSON format.

8.3 Deletion

You may request deletion of your account and associated data. Upon request, we will delete your account within 30 days, except for information we are required to retain by law.

8.4 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by adjusting your preferences in your account settings. Service-related notifications cannot be unsubscribed from as they are essential to your account.

8.5 Cookies & Tracking

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality of our platform.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to us should contact us immediately at tenant.relay@onlinebarnmanagement.com.

10. GDPR & CCPA Compliance

10.1 GDPR (General Data Protection Regulation)

If you are located in the European Union, you have rights under the GDPR, including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with your local data protection authority

10.2 CCPA (California Consumer Privacy Act)

If you are a California resident, you have rights under the CCPA, including the right to know, delete, and opt-out of the sale of your personal information. We do not sell personal information. To exercise these rights, contact us at tenant.relay@onlinebarnmanagement.com.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may include countries that do not have the same data protection laws as your home country.

12. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please use our contact form.

We will respond to your inquiry within 10 business days.